Remediation Process & Procedure


Student Evaluation and Remediation

Students are assessed on the department’s critical competencies, professionalism, and performance on an ongoing basis. Department faculty and administrators meet tri-annually to review the progress of all students. If students are deemed in need of improvement they will be contacted by their advisors and a remediation plan may be put in place.

Process and Procedure for Evaluation
At the end of each online or intensive course, the course instructor submits grades and evaluates each student on the program’s four critical competencies. Only students who receive a rating of “some concern” or “significant concern” on one or more items will receive a copy of the Critical Competency Evaluation form.  For practica and internship courses, students will be evaluated through the Faculty and Site Supervisor Evaluations rather than the Critical Competency Evaluation form. The program director and administrative assistant will review all grades and evaluations as they are submitted. The administrative assistant alerts advisors of advisees who received below a B grade in a class (see “Standards of Scholarship” in the student handbook) or received a rating of "significant concern" or "some concern" on a critical competency evaluation. If there is an urgent need for intervention (e.g. the student has failed a class or exhibited unethical conduct with a client) the advisor may bring the issue to a weekly faculty meeting to determine next steps. If the concern is not urgent, the advisor may wait until the next student review meeting to address the issue.

The Counseling Department meets three times a year to discuss the progress of all students in the Counseling Program based on course grades, Critical Competency Evaluations, and faculty and site supervisor evaluations. After reviewing the information gathered, the Counseling Department will develop student remediation plans for students who are not achieving at the expected level.

The goal of the remediation plan will be to help the student work toward meeting the stated goals of the program. Remediation plans will be included in student files and will be reviewed with the student in a live meeting on campus or through Skype. Remediation plans could include: utilization of the Writing Center at Messiah College; having papers reviewed before submission; completing particular assignments a second time to insure adequate level of competence; retaking a course; reducing the number of courses taken at one time; taking a break from the Program; checking in periodically with his or her advisor; additional assignments; delay of field experiences; or other requirements as determined by the Counseling Department. If the student does not successfully complete the remediation plan outlined by the Department,
the student may be given a second remediation plan, or may be removed from the program.
  1. Prior to the meeting, the program administrative assistant will notify all advisors about any students who have received a rating of "significant concern" or "some concern" on a critical competencies evaluation or received below a B in a course since the last student review. Students who meet these criteria will heretofore be referred to as “flagged” students.
  2. Advisors will review flagged students’ critical competencies assessments (in students’ electronic folder) and prepare to summarize the areas of concern.
  3. At the student review meeting, advisors will verbally summarize areas of concern for flagged students. If further monitoring or intervention is agreed upon, the student's advisor and one other faculty member will create a student remediation plan.
  4. Remediation plans or conversations between the student and his/her advisor will occur for any student who receives a mark of "significant concern."  Remediation plans may be required, when in the judgment of the department, a student's evaluations of "some concern" are of the frequency or nature to indicate a need for a formal remediation plan. It may also be decided that a remediation plan is not needed but the advisor will make contact with the student to address areas of concern.
  5. All other students in the program (not flagged) will be placed on the table for in-depth review if requested by someone present at the meeting.

After the tri-annual review meetings:

  1. If determined to be appropriate, a written remediation plan will be presented to the student in person or in a face-to-face online format by the advisor, and the student will either agree to the plan or ask to make a rebuttal and propose modifications. The student will make a rebuttal with proposed modifications in writing that will be presented to the whole faculty for discussion. If revisions are deemed appropriate by the department, the plan will be revised and again presented to the student.  Otherwise, the student will be informed that the remediation plan will remain as initially written.
  2. The student will sign the plan and email it to the advisor.
  3. An original signed plan will be uploaded to the student’s electronic folder by the program administrative assistant.
  4. The advisor will be tasked with monitoring and following up on any plans put in place.
  5. If and when the student has met the terms of the plan, the advisor will notify the student in writing and a copy of this notification will also go in the student’s electronic file.
  6. If the student does not meet the terms of the plan, he/she will not be allowed to register for the next term until he/she has addressed the outstanding issue(s).
  7. Students who do not meet the goals of a remediation plan may be given a second remediation plan, or may be removed from the program if the Counseling Department determines that the issues being addressed in the plan are severe enough to warrant removal.