| POSITION: |
Guest Relations (7 positions available) |
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| HOURS: |
40 hours weekly (scheduled for 5 out of 7 work days); 8-10 hours per day |
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| WAGES: |
$7.25 + room compensation |
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| PRIMARY DRESS: |
Khaki shorts, and college issued MC t-shirts and polos |
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SECONDARY DRESS:
(when appropriate or required by a supervisor) |
Men: Tie, dress shirt, and dress pants
Women: Dress or skirt and nice blouse |
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| PRIMARY SUPERVISOR: |
Conference & Events Coordinator |
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| SECONDARY SUPERVISOR: |
Director of Conference & Event Services |
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| SPECIAL QUALIFICATIONS: |
- Ability to work with people.
- Excellent customer service and communication skills.
- Excellent organizational skills.
- Good leadership skills.
- Good phone skills.
- Ability to be proactive and assertive with peers and clients.
- Accept responsibility especially concerning college property
- Flexibility
- Ability to work independently without direct supervision.
- Computer skills.
- Think creatively - ability to think ‘'outside the box'.
- Team player.
- Problem Solving abilities.
- Ability to work under pressure.
- Ability to understand and execute policies and procedures
- Commitment to Messiah College
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| REQUIREMENTS: |
- Must reside on campus and live in an apartment; may not choose to live off campus.
- Valid driver's license
- Weekend and evening work
- Restricted - no vacation day, unless approved by the Conference and Events Coordinator, are as follows: May 9-17, 2012 & June 30-July 8, 2012.
- Recommended vacation time (One week from May 20-August 10, 2012 and one week from August 12-25, 2012)
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| PRIMARY DUTIES AS RELATED TO CONFERENCES: |
- Responsible for coverage of the Conference Services Guest Relations Desk in the Eisenhower Campus Center:
2 days off per week
Office hours: Sunday-Saturday 7:30 AM - 11:00 PM
Shifts are assigned in 8-10 hour intervals.
Generally consists of 7:30 - 4:00 or 2:30 - 11:00 shifts, but may vary depending on conference schedule.
- Organize the Event Description book and maintain the AM and PM checklists daily.
- Answer the telephone and respond to all guest related questions. Serve as a resource person.
- Take care of last minute changes and deal with minor conflicts as they arise.
- Conduct periodic rounds throughout campus to check on conferences in whichever buildings they are assigned.
- Coordinate distribution of meal tickets for conferences.
- Work closely with the Conference & Events Coordinators and Director of Conference and Event Services.
- Monitor athletic facilities
- Responsible for issuing and collecting keys seven days a week.
- Work with assigned conferences as defined by specific registration and check out times for the conferences.
- Maintain the key storage cabinet, regulate, and enforce the use of keys. Abide by key control policy.
- Inventory and verify keys before and after each conference.
- Understand the key coding system.
- Merge key forms and arrange according to the instructions for each conference.
- Responsible for obtaining and maintaining housing floor plans (and/or list of conference participants).
- Welcomes/Greets attendees.
- Answers attendees' questions, give directions as requested.
- Available to assist attendees even during off-duty hours.
- Work with Head Custodian to solve building problems.
- Act as a liaison between Conference Service Office and conference attendees.
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| SECONDARY DUTIES: |
- Assist the Conference Services Tech Crew, Laundry Services, and Campus Events staff as needed.
- Set up sound and other materials or equipment.
- Assist the Sound & Lighting Technical Coordinator, Sound & Lighting Technician, and Event Assistants as required.
- Various Duties as assigned.
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