Facility Maintenance
Emergency on Call Services

Facility Services rotates fourteen service technicians and maintenance personal on a weekly bases. Our emergency on call policy is stated below.

The Emergency Maintenance Procedure is to be used when no employees are on duty at the Facility Services Department. Employees that are on duty should be contacted prior to contacting Emergency Maintenance (EM).

All EM calls are to be received through Dispatch (CIC).  If maintenance person is called at home, he is to refer the caller to Dispatch (691-6005).

Dispatch is to notify the on-duty officer concerning all emergency maintenance calls.  An emergency maintenance call is defined as follows:
a) a life threatening situation (exposed wires, odor of something burning but unable to locate the source, etc.);
b) damage to property;
c) a reasonable call of discomfort (no heat, no water, etc.);
d) loss of productivity (dishwasher or stove in kitchen not working).

The on-call person should be contacted at a reasonable hour if the call is not an emergency.  If the EM request is received after 11:00 PM and it is not an emergency, then it can wait until the next day.  Dispatch should forward all information related to the maintenance requests to the Building and Property Services office via. Phone mail or electronic work order.  Please include the DOS incident number if one has been assigned.

A D.O.S. officer is to respond to the location of the problem and report back to the dispatcher if the on-call person is to be notified using the following criteria.

When calling the on-call person Dispatch should call their home number first, then proceed to call the On-Call Pager & Cell Phone if they were not reached at home.  Unless specified otherwise on the EOC Call list.

Power Failures:

That Effect multiple buildings should be reported to EM.
In Boyer Hall that last longer than 30 Minutes must contact EM prior to reenergizing the building.
Please Note: In the event of a power failure Boyer Hall only has temporary lighting/power for 45 minutes; power failures exceeding this time frame may necessitate evacuating the building.

Heating and Air conditioning calls:

Heating:
D.O.S. should check room temperature at thermostat and make sure that the thermostat is set correctly. 
If the temperature is measured at the thermostat and it is below 67 or over 77 degrees contact EM. 
Otherwise advise the caller that EM will look at the problem during the next business day.

Air Conditioning:
D.O.S. should check room temperature at thermostat and make sure that the thermostat is set correctly. 
If the temperature is measured at the thermostat and it is below 67 or over 77 degrees then:

Prior to 10:00 pm > contact EM about problem.

After 10:00 pm and there is no medical problem involved, supply a fan to the room and advise the caller that EM will look at their AC the next business day.

F162 Temperature alarms should be reported to EM.
Water problems:

Running water
Campus events or D.O.S. should shut off water if possible.
Contact EM if unable to shut off water or in the event of a pipe break.
Toilet or Shower

Apartments:
All toilets must be plunged by the occupants of the apartment, ALC, or Campus Events (All apartments are assigned a plunger).
If unsuccessful contact EM prior to 10:00 pm. 
Otherwise after 10:00 p.m. the public restrooms can be used except for the Smith Apartments.

Residence Halls:
An out of order sign is to be posted on the problem fixture by resident director, Campus Events, or D.O.S. 
If the toilet is overflowing and will not stop, Dispatch is to contact Campus Events who will plunge and attempt to shut off any water.
If Campus Events can not shut the water off, they will have dispatch call EM and EM will relay to the Campus Events person how to shut off the water.

Hot water heaters:
Apartments: If after 10:00 p.m., it can wait until the next day.  Otherwise ALC or D.O.S. should check the water temperature and contact EM if you have no hot water.
Residence Halls: Resident Director or D.O.S. should check temperature at another location and call EM if below 100 degrees. 
Leaking water heaters: D.O.S. or Campus Events should shut-off valves to water heater and turn off breaker and contact EM at a convenient hour.  If unable to shut-off valves or breakers contact EM.

Door problems or Lock malfunctions:

If the malfunction is not life-threatening or it does not compromise  building/personnel security, leave a phone mail message for BPS Work Control Center; otherwise contact the following in the order shown:

Contact EM

Dutys Lock Service (761-6337)

If Dutys needs to drill out an interchangeable core, they can use the master-keyed core, special control key, and five operating keys (for temporary use by the room/apartment occupants) which have been supplied to D.O.S. for this purpose.  On the next working day, Key Services can restore the cores back to normal.

In any event

*EM is to notify Dispatch when they arrive on campus.  They are also to advise Dispatch when they are leaving.

**When calling the EM pager, Dispatch or D.O.S. is to enter the number 1 (emergency: call ASAP) or the number 2 (non-emergency: call at your convenience) after the phone number.

*** An incident report is to be completed and forwarded to Facility Services for all Requests.