Information for "Getting Started" in Messiah College's Computing Environment
Welcome to Messiah College! We have developed this page to help you get started using your computer and general software applications made available by the college. You will probably find someone in your department who can help answer most of your day to day software related questions. However, there may come a time when you find yourself in need of a higher level of technical assistance.
ITS provides the following for the employees:
When you encounter a computer problem...
- Contact the ITS Helpdesk by calling x.4444 or by submitting an ITS Service Request Ticket. The Helpdesk is your primary contact for help with software or network related questions, printing problems, network problems, PC problems, etc.). If you have any questions or computing problems, contact them FIRST. The Helpdesk may determine that is is necessary to have someone else address the situation because it goes beyond the scope of what he or she is able to address. In such cases, they will provide appropriate instruction.
When you need a way to communicate electronically...
- GroupWise
Novell's GroupWise is at the core of Messiah's electronic communications. GroupWise offers e-mail, calendar, task lists and more!
When you need access to software for your work...
- The Novell Application Launcher (NAL)
Messiah College uses Novell's Application Launcher to make network applications available to PCs on campus quickly and easily. The Application Launcher allows users to keep up to date when the latest application software patch, upgrade or release is available.
When you need a place to safely store your electronic files, documents, etc...
- Using Your Network Drives
ITS has urged users to store their data files (word processing documents, spreadsheet files, multimedia presentations, Internet bookmarks, etc.) on their appropriate network drive (O: for personal data, N: for data to be available for sharing within your department). In addition to the benefits of having files in these directories backed up on a regular basis by the ITS networking staff, storing your files on the network allows you to access from any computer connected to the Messiah College network, when logged in under your username and password. This interactive, Flash-based tutorial will explain the basics of using your network drives.
When you need software application training or instruction...
- Hands-on training in a lab environment. We offer regular, in-depth application or procedure-specific training led by a professional trainer at no cost to you. See the Employee Training channel in MCSquare regarding upcoming classes.
- Online resources. You will find many answers and helpful solutions by visiting the ITS Help Center section of our web site. This section provides information regarding commonly used software applications and equipment at Messiah College.
- Help Desk - if you have a specific question about one of our supported software packages, you can get it answered by calling our helpdesk or submitting an IT service request.
Note: Regarding One on One Training. If you have "one on one" or job specific training needs (i.e. how to use the applications necessary for your daily work assignments) please contact your department supervisor. Departments are responsible for teaching their employees how to use the tools necessary for carrying out their job duties. Due to time constraints, ITS is not able to offer one on one training.
When you need a place for your home page...
Did you miss the new Employee ITS Training session?
- Click here to download a copy of what we reviewed.
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