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Common Phone Features


Below are explanations for the most common telephone features for use with your phone. Additional telephone feature access codes are listed below for features that may be available using the “#” button or the “*” button.

CALLBACK -CBK


The “Callback” feature helps you to complete calls to extensions that are busy or do not answer. It lets you hang up and have the phone system call you back with triple rings under the following conditions:

  • when a busy extension becomes free.
  • when a ringing extension is used again and then becomes free

When you answer the callback, the phone system automatically dials the number for you. When you are queued for a “Callback”, the status light beside your CALLBACK (CBK) key will be on.

To make a CALLBACK request: Hear busy or ringback
Press CALLBACK (or dial #1). Get confirmation tone.
If you have a display phone, WILL CALL BACK is displayed.  Hang up.
To accept the CALLBACK: Listen for triple rings. If you have a display phone, FREE is shown with extension number and name of the party calling you back.
Answer the phone. The phone system dials the extension.
To cancel CALLBACK: ##1
This feature applies only to internal extensions, not external numbers.

Conference

The “conference” feature lets you have up to eight parties, including yourself, in a telephone conversation. The other parties besides yourself can be on outside lines or extensions.

To set up a conference,
  • During a call, press the Transfer (TRANSFER) key to put the party on consultation hold.
  • Listen for the conference tone, followed by the internal dial tone.
  • Dial the extension you want to add, or dial 9 and the outside number.
  • After the party answers, press the Conference(CONF) key (or TRANSFER) to join all the parties.

To reconnect to the conference when a called party isn’t joining, Press the Connect key.

To drop the last added party,
  • Press the Clear key, or press TRANSFER and dial * * * 4.
  • Press the Conference (CONF) key (or TRANSFER) to rejoin the conference.

Connect

Connect lets you:

  • Reconnect with a call placed on consultation hold.
  • Reconnect with a transferred call before the transfer is complete.
  • Alternated between two parties, when you have one of them on consultation hold.

To reconnect with a call, press the Connect key.

Forward

“Forward” allows you to forward your extension to another phone for someone else to answer or where you be going to. To forward, get dial tone, press #91 and the extension number you are forwarding to. Hang up. Callers will now be answered at the forwarded location.

When you want to cancel forwarding of your prime line, you simply press FWD. To cancel forwarding on any other extension on your phone, you use the cancel code ##91.

Hold

Allows you to place a call the receiver on hook to attend to another matter without disconnecting a caller. When you leave a call on “hold” and it times out to ring your phone, if you cannot answer it, all external calls will forward to the attendant but internal calls will ring on your phone until the caller hangs up.

If you have multiple extensions on your phone you can place a caller on “hold” and answer another extension by depressing the button next to the second ringing extension.

Last Number Redial

You can redial the last number dialed from your telephone by pressing “LNR”. This only applies to numbers dialed with a trunk access code, i.e. “9" for outgoing calls.

Park

Park lets you move a call to an extension and hold it there without ringing that extension. You or another party can then retrieve the call from the extension as needed.

To park a call to another extension,
  • Press the Transfer (TRANSFER) key.
  • Dial * 6.
  • Dial the extension where you want to park the call.
  • Hang up.

To retrieve a parked call,
  • Get a dial tone.
  • Dial * 6.
  • Dial the extension where the call is parked.
  • Begin speaking.

Phonemail

(for detailed instructions, click here)

PhoneMail is an enhanced communications tool that works with your telephone line to allow subscribers to communicate using any touchtone telephone in the world. PhoneMail allows a non-simultaneous exchange of voice messages by utilizing our state-of-the-art PhoneMail computer system and any telephone. It usually performs two separate but related functions: automatically answering incoming calls and directing them to a desired extension or taking a message if an extension is busy or unanswered.

To access PhoneMail from a campus phone dial 6020 or press the “PhoneMail” button to access the PhoneMail menu. While you are off-campus you need to dial either 691-6020 or 717-691-6010 depending on where you are calling from. You will be prompted to hit # or enter your extension and then a password. Once into your “mailbox” you are prompted to push one of several keys for the function you desire such as you may listen, record, add greetings, delete, etc. your messages. This feature is menu driven with many capabilities. The numbers commonly used to navigate are:

1 to record a message
2 skip the message
3 listen
4 save
6 delete
8 options such as change greeting, change referral extensions, etc.
For those individuals having a multiple line phone with individual “PhoneMail” other than the primary extension of the phone, you will need to dial 6020 and enter your extension number to access your mailbox.

Rep Dials

  • To set up a REP DIAL key, you must use the PROGRAM key.
  • Press Program.
  • Press the Rep Dial key that you want to use.
  • Enter the dialing sequence that you want to assign to the key.
  • Press the Program key to exit.

Note: To program delays into a Rep Dial key, press the HOLD button for a 3-second delay. If you want to program a Rep Dial with a feature code, you may need to include a flash (Transfer key).

Save Number Redial

One number can be saved per telephone. This can be an extension or an external number. The number can be saved during connection, busy tone, ringing, or after answer simply by pressing SNR (SAV/RDL). Once saved you may press the button and the phone system will dial the number for you. That number will be saved until you save another number.

Transfer

To transfer a call “Press Transfer”. You will hear confirmation tone. Dial the extension. Announce the Call and Hang up. If you encounter a busy or ring no answer, press Connect to return to the caller.

Line Keys

Your ROLMphone telephone has a separate line key for every extension that appears on your phone. You use the line keys to answer and place calls.

Status Lights

The red status lights next to the line keys tell you what is happening on those lines. A line key status light may turn on steadily, blink, or flash at different rates to signal the status of that line.
Flash Rate
OFF
On Steady
Winking
Blinking (Faster)
Flashing (Fastest)
Line Status
Available
In Use
In Use by someone else
Ringing
On Hold

Sounds

Your phone makes different sounds to let you know what’s going on. Rings occur on a line that you are not using to indicate that you have an incoming call. Tones occur while you are using your phone and provide information about calls and features.
Sound
Single (Repeated)
Double (Repeated)
Triple (Repeated)
Meaning
Internal or Emergency Call
External Call
Callback

Tones

Sound
Busy Tone
Dial Tone
Fast Busy Tone
Short Tone every 20 secs.
3 short tones (Confirmation Tone)
3 short tones followed by dial tone
2 short tones every 20 secs.
Wavering Tone
Meaning
The party you called is on the phone
You can make a call or invoke a feature
Invalid call
Internal call waiting
A feature has been successfully activated
Additional input, such as a PIN, is required
External call waiting
Invalid feature request

Speaker

All ROLMphone 120/240/400 series phones have a speaker that you can use for receiving calls or listening to the PhoneMail system. On ROLMphone models that only have a speaker and not a microphone (RP120 and RP240 Basic), you must pick up your handset to speak to the other party.

To answer a call,
Pick up the handset. The blinking status light next to the line key turns on steadily.

To hang up,
Hang up the handset.

Speakerphone

The RP240, RP240E, and RP400 models (except for the RP240 Basic) have a two-way speakerphone, consisting of a speaker and a microphone. You can use the speakerphone to make or answer calls without picking up the handset.

To make a call,
Press a line key or the Speaker key to get a dialtone, then dial.

To answer a call,
Press the line key next to the blinking status light.

To hang up,
Press the line key or the Speaker key.

To switch during a call,
If you are using the handset and want to use the speakerphone, press the Speaker key and hang up the handset. If you are using the speakerphone and want to use the handset, pick up the handset.

Station Speed Dialing

Station Speed Dialing lets you assign frequently used dialing sequences (extensions, outside numbers, or feature access codes) to each of ten single-digit codes (0 through 9). You can then dial a single-digit code instead of the entire sequence. On Version 6.3 and higher, you can also be set up at the communications server for up to 30 codes, in groups of 10. If you are set up for more than ten, they follow a double-digit scheme (00 through 29).
To set up a station speed code on a display phone,
1. Press the Program key.
2. Press the Station Speed (SPEED) key, or dial # # 3.
3. Enter the station speed code.
4. After NEW NUMBER? is displayed, enter the dialing sequence.
5. Press the Program key.
   
To set up a station speed code on a non-display phone,
1. Press the Station Speed (SPEED) key twice, or get a dial tone and dial # # 3.
2. Enter the station speed code.
3. Enter the dialing sequence. Then hang up.
 
To dial using a station speed code,
1. Press the Station Speed (SPEED) key.
2. Listen for the confirmation tone.
3. Dial the station speed code.
OR
1. Get a dial tone.
2. Dial # 3 and then the station speed code.

Other Features:

To use feature access codes: Get a dial tone, Dial the feature access code.

Feature Access Name Feature Access Code
Call back Request #1
Cancel ##1
Changing Ring Tone *572
Forwarding #91
Cancel ##1
Last Number Redial ##4
Park *6
Pickup Group **3 (if a group has been set up by the system administrator)
Saved Number Redial #4
Station Speed:
Set Up ##3
Call #3
 

 

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