Phone Repair Services
How to request service:
Submit an ITS Service Request ticket with with the following:
- Number having issues
- Building/Room location
- Description of the problem
- Moving your office from one location to another.
- Adding extensions onto your phone; whether for status or for ringing.
- Changing system forwarding; Ring No Answer, Busy Condition to PhoneMail or another extension.
- Adding, changing Com Groups, Pick Groups, Hunt Groups.
- Need an analog line for a fax machine or modem.
- Setting up a conference where a two-way speaker phone is desired.
- The Display name that gets transmitted to phones with visual screens.
- Some phones are by default restricted to on campus or local calling only. If there is a need to temporarily change or permanently change to long distance access.
- All other issues relating to telephone equipment, telephone lines, wall jacks and Phonemail