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Information Technology Services

 

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Students
ext. 3333
717.796.1800 ext. 3333

 

Faculty & Staff
ext. 4444

717.796.4444


Printer Fees


Students must use their assigned network account in order to print on the laser printers and color printers. Students will be automatically charged on their regular college bill for each page printed on the laser and color printers in the general computer labs.

 

Semester Credit

Each semester, each student will be given a $24.00 semester printing credit. (Employees do not receive credit.) This credit is for printing and copying only -- it is not a credit which can be used against any other college fees. Once enough pages have been printed to use all of this credit, the student's Falcon Dollars will be charged for each page used. If the semester printing credit is used up and there is no money on a student's Falcon Dollars account, the that student will be unable to print or copy. Any remaining credit in one semester will not be rolled forward or added to the next semester's credit. Each student starts each semester with the same credit amount.

 

Falcon Dollars

Falcon Dollars is a cash account that every student has. Simply deposit money on your Falcon Dollars account and you can use it for printing/copying after you use up your semester credit. Money put on Falcon Dollars carries over semester to semester and does not expire. For more information, see http://www.messiah.edu/homepage/650/falcon_dollars.

Specific Fees

 

Computer Lab Printer Name Cost per page
All Labs Nearest Black and White Laser $0.08*
Frey 247 Black & White Laser $0.08*
Color Laser $0.25*
Epson 4000 Ink Jet Printer (for larger prints) $1.80*
(F249) Epson 9800 (see proctor for help) see proctor
Digital Palette HR6000 student supplies 35mm film
Boyer 237 Color Laser $0.25*
Boyer 337 Color Laser $0.25*
Frey 145 Color Laser $0.25*

 

Refund Procedures


Refunds will be given for printer malfunctions. Printer malfunctions include toner problems, ink distribution problems, undetected paper feeding problems, and any other hardware problems. Often the printers will detect a paper jam and automatically reprint the page once the jam is cleared. If this occurs, a refund will not be needed-- the student will only be charged for the one good page. If a refund is needed, please bring all the bad prints to Technology Support Services in ITS (Hoffman). If a written request is submitted, please include the following:

  • your real name
  • your login name
  • the date that the problem occurred
  • the time that the problem occurred
  • the document name that you tried to print
  • a description of what happened
  • the prints to show what happened


Technology Support Services will try to match actual usage charges with the information provided by the student. Failure to supply accurate information may cause a proper refund not to be made. All refunds will be credited to the student's college bill in the Business Office. Discrepancies must be addressed in the semester the charges are incurred.

 


 

 

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