Frequently Asked Questions

 

Q: What happens if "I DO NOT ACCEPT" is clicked?
A: If you refuse to install the policy key by selecting the "I do not accept" link, your computer will be denied access to the network.

Q: Once the policy is accepted, what happens next?
A: A small program is downloaded and automatically installed. You will be prompted through a series of steps. Upon completion of the install, the program will scan your computer for compliance in accordance to college policies.

Q: If my computer meets the requirements on the policy page, how will this program affect my machine?
A: If the computer meets all of the standards set forth in the policy, the operation of the system will be totally transparent to you and will not impact the computer.

Q: What antivirus software is acceptable?
A: The following antivirus software packages are acceptable:

McAfee Corporate Antivirus	McAfee Virus 2004 and above
Panda Titanium	Panda Platinum
EZ Antivirus 2005	Sophos
Symantec Corporate	Symantec Norton Antivirus 2005
Trend Micro Corporate	Trend Micro PC-cillin
AVG Antivirus	AntiVir / AV Guard

Q: What will happen if I remove the Policy Program?
A: If you manually remove the policy program, the computer will become non-compliant and network access privileges will be removed. To regain network access, you will need to initiate the installation process again.

Q: What happens if my machine does not meet the standards set in the Policy?
A: If the computer is out of compliance, regardless of which policy violation occurs, the computer will interrupt its operation and display a message to the student explaining the nature of the problem and the suggested course of remedy.

Q: What operating systems are supported?
A: Windows 2000, ME and XP are currently supported. Apple and Linux operating system variants can be recognized by the network but do not require a policy program at this time.

Q: What are the known problems?

	Problem / Symptom	Cause / Solution
1	Wireless card works sometimes but not other times.	Computers with two network cards, a wired network port and a wireless network port, may experience problems because Windows XP has difficulties knowing which one to use. ITS resolved this issue on 8/24/05. If you still experience problems, contact Student Computer Services for assistance, ext. 5901.
2	DLL error.	Uninstall Impulse and go through the process again. To uninstall Impulse, open the Start menu, select Control Panel, run Add or Remove Programs, select Impulse, select remove button. To install again, reboot your computer and attempt to access the network. Follow the install prompts.
3	Connection problems	If you have a router, it may be improperly configured. Configure it correctly or call Student Computer Services for assistance, ext. 5901.
4	Connection problems	If you have a firewall enabled, it may be causing problems. Windows XP firewall usually does not cause problems, where other firewalls might. Configure your firewall to allow "c:\program files\impulse\policykey.exe" to run as an exception.
5	Virus software is out of date	No problem. You may still access the websites of supported antivirus software companies to get your updates manually. Update your software and you will be able to fully access the network.
6	Keeps complaining about being out of compliance, over and over again	This is usually caused by two common problems. (1) If you are using a router, it may not be configured correctly. You will need to disable DHCP services on the router and use it as a switch only. (2) Some firewalls will cause problems. You can configure your firewall to ignore Impulse software or you can disable your firewall(s). To disable the Windows XP firewall, use the Security Center in the Control Panel. To disable other firewalls, such as Norton Internet Security, start the firewall program and look for the option to disable it. If you disable your firewall, you can enable it again whenever you leave campus.