Level 1 - Full Support Information Technology Services will install and provide end user support; answering questions, troubleshooting, etc. A supported software product is one that has been determined to be essential to the regular operation of the college.
Level 2 - Limited Support Information Technology Services will help install the software, if necessary, but we generally do not provide any help using the software. A limited support software product is one that a group of users or a department requires to carry out regular duties.
- Windows XP
- HyperChem
- GroupWise email
- ChemPlus
- Blackboard / Moodle
- HyperMNR
- Macromedia Dreamweaver
- SPSS
- Microsoft Office XP, 2003
- SAS
- Corel WordPerfect Office 2000 ("Version 9")
- Corel WordPerfect Office 2002 ("Version 12")
- Internet Explorer web browser
- Minitab
- Firefox web browser
- AdAstra room scheduler
- Sophos Antivirus Software
- FileMaker Pro
- Banner related software
- Intellisync Palm Software
- Novell Application Launcher
(Zen Works, NAL)
- Other software installed in the Novell Application Launcher
- All other lab software
Level 3 - Unsupported All Software not noted in levels 1 and 2. The user is fully responsible for installation, obtaining support (not from Information Technology Services), etc. These applications do not require approval for installation, however, if they are determined to cause problems Information Technology Services reserves the right to remove the application.
Home Use of College Software For information on installing and using software purchased by the college at home, see the Home Support Policy
Author: Information Technology Services Approval: Information Technology Services Created: 1/01/96 Revised: 11/30/2007
