Messiah College: Student Computer Services

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	Problem Report Form
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Problem Report Form

Please Read The Following Information Before Completing a Problem Report:

A number of the problems that are being addressed by the Information Technology Services (ITS) department, seem to stem from confusion relating to the network-jacks available in each residence hall room or apartment, OR, difficulty in receiving email. In order to provide better support, ITS has provided the following guides to solve many common problems:

Network-jacks:

Telephone cables WILL NOT WORK with the network-jack. You must purchase a network (ethernet) cable, available in the bookstore.
There is only ONE active network-jack in EACH BEDROOM. The living room (if you have one) does not contain a network jack.
The active network-jack is NOT directly next to where your phone is plugged in.
The active network-jack may be labeled DATA or NETWORK.

Email:

Each student email account has a limit as to the amount of space their messages may occupy on the mail server. If you are not able to receive new messages, but can send messages, then you have reached your quota for space. Simply remove any unneeded messages, and you should then begin receiving new ones.
If you can not login or you forgot your password, you can call ext. 5901 or stop into Student Computer Services in Fry Apartments A-3 and we will change your password on the spot provided you have your Student ID card.

If the above information does not address your question, please fill in the following form and submit it to the ITS department by clicking the button below it. If you prefer, you may call extension 5901 and leave a recorded message. Include your name and extension with the message. An ITS representative will be in contact with you as soon as possible.

*First Name : *Last Name :

*ID Number :

Residence Hall :

Bittner	Mountain View
Fry	Naugle
Grantham	Philly
Hess	Smith
Kelly	Sollenberger
Mellinger	Witmer
Miller	Off Campus

Room Number :

Phone Extension :

Post Office Box :

*Messiah E-Mail Address :

Alternate E-Mail Address:

Description of Problem(s)

I'm using Firefox to read my mail, and I can no longer delete and/or receive any mail.
I'm not receiving mail that people are sending to me.
I can't get into email. I've tried using the email program in the labs and it still won't let me in. Please reset my password.
I've forgotten my password - please reset it.
I've been trying to setup my PC in my room, but am having some trouble.
I took my PC to a help session, but when I plug it all in, Email and Firefox don't work.
I took my PC to a help session, and even though Email and Firefox work, other things on my PC have stopped working.
We purchased a hub from the bookstore, however, when we plug all our computers in, it doesn't work.
Who do I call if I have a PC problem that is not related to the network?
I'm getting some 'IP Conflict' message when I boot-up my PC (please provide us with a copy of the EXACT message in the space provided below).
I have a problem not listed above (Please specify below).

Please elaborate on the problem(s) you chose above.

* Required Information

Messiah College | One College Avenue | Grantham, PA 17027 | 717-766-2511
Comments or questions? Contact Berte Thompson. Last updated on 07/18/07.
© 2008 Messiah College