Tech Requirements and Support
Minimum System Requirements
Internet Connection – High speed or broadband cable required; Satellite Broadband not recommended due to conflicts with synchronous software; Air cards may not be used
Browser
- Mozilla Firefox 3.0 or higher
Operating System Version
- Windows® XP (recommended)
- Windows® Vista
- Windows® 7
- MAC OS 10.5 or higher
Processor: 2.0 – 4.0 GHz
Memory (RAM):
- Windows® XP: 512 MB or more
- Windows® Vista: 1024 MB or more
- Windows® 7: 1024 MB or more
- MAC: 1024 MB or more
Hard Disk Space: 40 GB or more of free space
CD-ROM CD-RW drive (DVD or combo drive helpful)
Any Office Suite; Examples include Mircosoft Office 2007 or newer, OpenOffice 3.1, or Google Docs
If needed, students can purchase office software at educational rates from www.journeyed.com/select. From their website, select college in Step 1, select PA in Step 2, and click on Messiah College to begin searching for software.
Additional Counseling Program Requirements
Note: The following equipment is considered an "additional fee" within the program. See Additional Costs and Fees.
- Logitech® Webcam (USB) C500, C260 or C270
- Logitech® ClearChat™ Comfort USB Headset
- Flip Video Camcorder™ or a Sony Bloggie®
NOTE: Students must use a digital video camera to record their mock counseling sessions, which are required in several courses in the program. If you do not yet have a digital video camera, we would like for you to purchase or borrow a Flip Video Camcorder* or a Sony Bloggie. You may not use a web cam or digital point and shoot still frame camera even if they take video. These cameras are not meant to record video. Flip cameras can be purchased beginning at about $100 and Bloggies for about $160 and are very user friendly - make sure you buy one that can record at least 60 minutes. Information Technology Services (ITS) will provide tech support for the Flip and Bloggie cameras only. You should not expect them to assist you if you use a different type of camera. Technical difficulties with other cameras will not be an excuse for submitting an assignment late.
*Flip Video Camcorders are being discontinued. You may, however, use or continue to use them for our counseling program.
Tech Support
For your convenience, a telephone hotline is available seven days a week in order to provide assistance for technological problems. This hotline is staffed by the College’s Information and Technology Services staff and provides “real person” assistance during the following times:
In the event you need to leave a message, please provide your name, number, and a brief description of the issue you are experiencing. You will receive a call back as soon as possible.
You will also have access to technical support (i.e. tutorials, help functions, etc.) through the College's portal, MCSquare, and also through the College's Learning Management System, SAKAI (Help for students tab).
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