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Information Technology Services

 

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Students
ext. 3333
717.796.1800 ext. 3333

 

Faculty & Staff
ext. 4444

717.796.4444


Quickstart Guide for Messiah Employees

Welcome to Messiah College. The information found on this page is designed to get you up and running with the most frequently asked questions and their respective answers. If you have additional questions pertaining to campus computer technology, network access, etc. please feel free to email helpdesk@messiah.edu or call x4444.

 

First Steps...

How do I change my primary Messiah College password?

 

Employees are required to change their initial password using the Online Password Change form at https://mcreg.messiah.edu/chgpswd.php. We recommend your password only be changed from an network cable connected (not wireless), campus computer. In accordance with our college password policy, users must change their password at least once every six months. After you have changed your password, our system will automatically notify you several times of the need to choose a new password before the six month cycle ends. Failure to change your password before the end of the six month period will result in your account being locked.

 

NOTE: Do not share your password with others. Keep your password in a secure location. ITS does not keep a record of passwords.

 

 

 

Password Security Questions and why you should set them up TODAY!

MCSquare Login

 

It is very important that you set up your Password Security Questions as soon as possible in the event you forget your password at some point. Being able to answer your questions will allow you to reset your forgotten password via the link in the blue login box on the MCSquare login page and forego delays which may prove cumbersome and inconvenient.

 

To set up your security questions...

  1. Login to MCSquare
  2. Click on the "Home" tab.
  3. In the "Need to Know" section, near the upper left of the "Home" page, locate the "My Security Questions" link and click on it to begin the process.

Details can be found at: http://blogs.messiah.edu/its/archives/3638

 

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Prepare your Messiah College email account for first use.

 

PRIOR to using your Outlook account, we recommend you login at mail.messiah.edu and correct your Time Zone settings (they are not correct by default because our mail system is hosted by Microsoft and in a different time zone). If youre Time Zone settings are not corrected, your appointment settings in your Calendar will not be correct. To set your time zone settings...

 

  1. Using a web broswer, login at mail.messiah.edu with your Messiah College email address and password
  2. Click on the "Options" link below your name (in the upper right corner of the Outlook.com mail interface).
  3. Choose "See All Options" from the drop down menu.
  4. Click on "Settings" in the menu to the left of your screen.
  5. Click the "Regional" icon found above the E-Mail Signature field.
  6. Change the drop down in the "Current time zone" field to your appropriate time zone.
  7. Click the "Save" icon further down the page to save your settings.

 


Configure your mobile devices to access your Messiah College email account.


Setting up your Outlook email on iOS based devices (iPhone, iPad, etc.) is straightforward due to Apple's Exchange ready technology. Android and Blackberry devices can vary from device model to device model and can be more challenging to configure.

 

The basics that you will need to be aware of are that our email system uses the following:

  1. Microsoft Exchange server.
  2. Your Messiah username (your full messiah email address)
  3. Your Messiah password

 

Typically, this is all the information you may need to provide for your device's email setup wizard. If you receive a "redirection" or "Certificate" messages, simply accept/allow them and the wizard should complete the installation. Additional assistance can be found at http://www.messiah.edu/offices/its/help/articles/outlook_mobile_device_home.html

 

 

 

Storage of your electronic files...

An explanation regarding Network Storage for your personal and department files.

 

All Messiah College employees have network file storage space for their personal and departmental (shared) files. Files stored on our network are regularly backed up by our networking staff, therefore, you are encouraged to keep a copy of your files in one of these locations in the event of equipment theft or failure. Please be aware that Messiah's data security policy does not allow you to keep potentially confidential data on other portable storage devices such as thumb drives, portable external hard drives, etc.

 

The differentiation of the network file storage is as follows:

  • M: - the storage location for files that are non-personal in nature which may be shared with others in your department. These files would include departmental communications, manuals, procedures, etc.
  • O: - the storage location for files that are your personal files which you do not need to share with others. These files may include time sheets, personal documents, etc.
  • Class File Storage for Educators. It is highly recommended that file storage for classes be done in Canvas. A significant benefit to doing so is that, unlike files stored on the network, files stored in Canvas can be accessed whether on campus or off campus when the user is logged into their Canvas account. This can be especially helpful to students who do not live on campus.

 

Storage space is limited and the expectation is that you manage the files for which you are responsible, whether they are on the M: or O: network shares. In an effort to be good stewards of our resources, please delete/remove files that are no longer applicable or significant.

 

 

Accessing Messiah's Network from Off Campus...

VPN Access the college network from Off Campus.

 

Using a VPN (virtual private network) client, users with Messiah College network accounts are able to access the college network off campus as if they were on campus. Please keep in mind, remote access from any location is subject to Internet connectivity that is beyond our control; this includes interruptions, speed and performance.

 

Instructions for configuring VPN on your Windows computer can be found here.

Instructions for configuring VPN on your Mac computer can be found here.

 

 

Messiah College's own online Help Resources...

Helpful information on the ITS Blog and the Messiah College Online Help Center.

 

GENERAL HELP RESOURCES
Information Technology services maintains a blog site that features a variety of helpful posts based on computer issues Messiah College employees have encountered. We also have a more in-depth online Help Center on our main web site. You can find both of these resources in the following locations:

ITS Blog - http://blogs.messiah.edu/its

ITS Help Center - http://www.messiah.edu/offices/its/help

 

HELP WITH CANVAS
If you are an educator using Canvas, please note that there is an extensive Help section in Canvas that can answer practically any question you may have. Look for "Help" link in the upper right corner of the Canvas web page.

 


Contacting ITS for Support

Personalized and Emergency Support from ITS

 

DURING NORMAL BUSINESS HOURS...
ITS has on-campus technicians available during normal business hours, Monday through Friday, 7am - 5pm (EST) (excluding holidays and other periods when campus is offically closed).

 

AFTER-HOURS AND WEEKENDS...
After-hours emergency support is provided for classrooms and graduate students/program, Monday through Friday, from 5pm -11pm (EST) and on weekends and holidays, from 8am - 11pm (EST). While we typically do not have office staff on campus during these hours, our "on-call" support technician will make every effort to assist you as quickly as possible.

 

For all support, please contact x4444 (717.796.4444 if off campus) or email helpdesk@messiah.edu.

 


















 

 

 

 

 

 

 

 

 

 

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