Printer Billing Procedures
Campus Computer Labs
Usage of the printers from all general lab computers is automatically charged to the owner of the account who is logged in and print jobs are sent from the logged in account to the printer.
Receiving Your Bill
Printer charges are transferred weekly from Information Technology Services
to the Business Office and will appear on your regular college bill.
Normally, when charges are transferred, you will receive an email
message confirming your charges. If any discrepancies are noticed
with the lab printing charges, the Director, Academic Technology
Services (Berte Thompson, x. 2560), should be contacted -- not the
Business Office. You can check your bill at any time at the Business
Office.
NOTE: Your bill will only reflect the charges from last periodic transfer from the ITS office. It will not reflect printer activity which has not been processed. A CR beside an entry means that you have been credited for that entry.
Refund Procedures
Refunds will be given for printer malfunctions. Printer malfunctions include
toner problems, ink distribution problems, undetected paper feeding
problems, and any other hardware problems. Often the printers will
detect a paper jam and automatically reprint the page once the jam
is cleared. If this occurs, a refund will not be needed-- the student
will only be charged for the one good page. If a refund is needed,
please bring all the bad prints to the Director, Academic Technology
Services (Berte Thompson, x. 2560) in ITS (Fry A3). If a written request
is submitted, please include the following:
- your real name
- your login name
- the date that the problem occurred
- the time that the problem occurred
- the document name that you tried to print
- a description of what happened
- the prints to show what happened
The Director, Academic Technology Services, will try to match actual usage
charges with the information provided by the student. Failure to
supply accurate information may cause a proper refund not to be
made. All refunds will be credited to the student's college bill
in the Business Office. Discrepancies must be addressed in the
semester the charges are incurred.
Employee Billing
College employees will also be charged for the use of the lab printers. They will logon to the network in the lab using their usual employee account. Then, the usage will automatically be charged to their department or office. An email message detailing the employee's usage will be sent to the budget director for their department. It is then the employee's responsibility to reimburse their department.
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